PROVIDE QUALITY SERVICES

COURSE OVERVIEW

This course aims to improve the cleaning workforce’s knowledge, skills and attitude to maintain good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery. This course is also aligned with the government’s plan to upgrade the image and professionalism of the cleaning workforce

This course is meant for new entrance / currently working in the cleaning industry.

WHO SHOULD ATTEND?

who should ATTEND?

2 Days

Training: 14 Hours

Assessment : 1 Hours

duration

DURATION

NA

prerequisite

PREREQUISITE

By the end of the course, you shall be able to :

 1. Observe good personal grooming, proper hygiene standards and display of positive image

2. Maintain good interpersonal relationship and proper communication with customers

3. Know the types of customers & their needs

4. Practice good service delivery

LEARNING OUTCOME

LEARNING OUTCOME

$260.00 Before GST

Net Course Fee (with GST) Payable By Candidate After : 

  • WSS & MCES Grant @90% : $44.20* (with GST)

  • SDF Grant, up to 80% : $70.20** (with GST)

 

*Singaporeans only,  Age 35 & above with WSS WorkFare Letter, or Age 40 & above without WSS Letter

**Singaporeans (Age 21  - 39) & PR (Age 21 and & above)

course fee

COURSE FEE

​Upon successful completion, participants will receive the

' Provide Quality Services ' SOA from SkillsFuture Singapore (SSG)

SOA

SOA