MANAGE CUSTOMERS

COURSE OVERVIEW

This course is designed to equip students with the way to integrate the Customer Relationship Management systems within the organisation in order to manage customer needs and expectations. This is to maintain and further improve relationships with customers for sustainable long-term businesses.

Executive and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory / management role, or aspiring to that role.

WHO SHOULD ATTEND?

who should ATTEND?

Training: 16 Hours

Assessment : 2 Hours

duration

DURATION

  • Minimum GCE N Level

  • LPM 4 Diploma Cert

prerequisite

PREREQUISITE

By the end of the workshop, you shall be able to :

 1. Explain the importance and purpose of integrating the Customer relationship Management approach within the organisation's service processes.

 2. Formulate an effective Customer Account management Framework that provides the organisation a more integrated approach to measure and evaluate customers' needs and satisfaction levels.

 3. Develop a Customer Service Plan to align the organisation's customer service activities with customers' needs and expectations.

 4. Recommend CRM administration tools to adapt and innovate effective service processes to implement the Customer Account Management Framework and Customer Service Plan successfully in the organisation.

LEARNING OUTCOME

LEARNING OUTCOME

$578.00 Before GST

Net Course Fee (with GST) Payable By Candidate After : 

  • WSS & MCES Grant @90% : $98.26* (with GST)

  • SDF Grant, up to 80% : $348.46** (with GST)

 

*Singaporeans only,  Age 35 & above with WSS WorkFare Letter, or Age 40 & above without WSS Letter

**Singaporeans (Age 21  - 39) & PR (Age 21 and & above)

course fee

COURSE FEE

​Upon successful completion, participants will receive the

' MANAGE CUSTOMERS ' SOA from SkillsFuture Singapore (SSG)

SOA

SOA